General shipping information

Processing & shipping

All our products are Made to Order - each item is freshly made on the day you order.

• Processing time: 1-2 business days
• Shipping days: Monday, Wednesday & Friday at 4:00 PM
• Order deadline: 1:00 PM - Orders after this time ship the next shipping day

Example: Order on Monday at 2 PM -> Shipping on Wednesday at 4 PM.

Shipping costs

Destination	Standard (Deutsche Post)	Premium (DHL)
Germany	Free	5.90 EUR
European Union	7.90 EUR	19.90 EUR
Switzerland · Canada · Norway	16.90 EUR	29.95 EUR
USA (incl. customs & taxes)	-	$49,95

Shipping providers

• Deutsche Post large letter / parcel post - Standard shipping for smaller items
• DHL Premium - Faster shipping with detailed tracking

Shipment tracking

Every order receives a tracking number, which is automatically sent by email on the shipping day.

Track shipment: DHL Tracking

Note: Standard shipping (Deutsche Post large letter/parcel post) has fewer scan points during transport. Delivery time is the same as DHL Premium.

Delivery times

Destination	Estimated delivery time
Germany	2-4 business days
European Union	Approx. 7 business days
Switzerland	Approx. 7-10 business days
USA	Approx. 2 weeks
Rest of the world	Up to 1 month

All information includes 1-2 days processing time. For non-EU shipments, customs may delay delivery.

Customs, taxes & fees

Destination	Customs fee	Import tax	Carrier fee	Who pays?
EU countries	None (intra-EU)	Included in price (VAT/OSS)	-	-
Switzerland	~0% (bilateral)	8.1% VAT (waived for tax < CHF 5)	CHF 13-20	Charged by the carrier upon delivery
USA	All inclusive (DDP)	All inclusive (DDP)	-	No extra costs on delivery
Canada	Variable	5-15% GST/HST	Approx. CAD 18 (DHL)	Charged by the carrier upon delivery
Norway	Variable	25% VAT	NOK 46-150	Charged by the carrier upon delivery
Other countries	Variable	Variable	Variable	Charged by the carrier upon delivery

Important: For all non-EU destinations (except USA, where we ship DDP), the buyer pays import duties, local taxes, and carrier fees upon delivery. These charges are set by customs authorities and the delivery service and are beyond our control.

We always declare the correct value on customs forms.

Returns & Warranty

• Return period: 30 days
• Warranty: 2 years
• Defective? Replacement after photo proof - no need to return
• Return shipping costs (DE): covered by Ausgeknipst
• Return shipping costs (EU/INT): borne by the customer (unless the fault is ours)
• Return address:

Fa. Ausgeknipst

Grombühlstr. 11B

97080 Würzburg

GERMANY

Restricted products

Lithium batteries are excluded from international shipping (shipping regulations).

Payment methods

• PayPal
• Credit card (Visa, Mastercard, American Express)
• Klarna

Payment methods are the same for all countries.

Frequently Asked Questions

How long does it take for my order to be shipped?

We make all items fresh to order. Processing time: 1-2 business days. Shipping takes place on Mondays, Wednesdays, and Fridays at 4 p.m.

How can I track my order?

You will automatically receive an email with the tracking number on the day of shipment. Tracking: dhl.de/tracking.

My tracking is not updating - is my order lost?

With standard shipping (Deutsche Post), there are fewer scan points. This is normal - your order is on its way. If the tracking does not update for more than 1 week (DE) or 2 weeks (EU), contact us.

Can I return my order?

Yes - you have a 30-day return policy. For defects, a photo is sufficient as proof. Contact us beforehand so we can give you instructions.

Do you also ship internationally?

Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times can be found in the table above.

Contact

Questions about shipping? Write to us info@ausgeknipst.de We usually respond within 24 hours.