Important update — we no longer ship to the UK from this store
Due to UK VAT regulations we have stopped direct shipping to the United Kingdom. Most of our items are still available with UK delivery through our official eBay shop: ausgeknipst on eBay. The shipping details below no longer apply to new UK orders placed through this store.
Shipping to the United Kingdom
We no longer ship orders to the United Kingdom directly from this store. Following changes to UK VAT rules for imported goods, all UK delivery is now handled through our official eBay shop.
How to order from the UK
Most of our range — camera batteries, battery adapters, film accessories and spare parts — is available with fully tracked delivery to the UK through eBay, where UK import VAT is already settled at checkout (no carrier handling fees or customs surprises on delivery):
- UK import VAT handled at checkout — no surprise fees when your parcel arrives
- Tracking number with every order
- All items made-to-order and precision-engineered in Germany
- 10,000+ positive reviews across all platforms
General Shipping Information
Processing & Dispatch
All our products are made to order — each item is freshly manufactured on the day of your order.
- Processing time: 1–2 business days
- Dispatch days: Monday, Wednesday & Friday at 4 pm (CET)
- Cut-off time: 1 pm (CET) — orders placed after 1 pm are dispatched on the next shipping day
Example: Order placed on Monday at 2 pm → dispatched on Wednesday at 4 pm.
Shipping Costs
| Destination | Standard (Deutsche Post) | Premium (DHL) |
|---|---|---|
| Germany | Free | €5.90 |
| European Union | €7.90 | €19.90 |
| Switzerland · Canada · Norway | €16.90 | €29.95 |
| USA (incl. customs & taxes) | — | $49.95 |
Carriers
- Deutsche Post Warenpost / Warenpost International — Standard shipping for smaller items
- DHL Premium — Faster, fully tracked shipping for larger orders
Tracking
Every order includes a tracking number, sent automatically via email on the day of dispatch.
Track your order: DHL Tracking
Note: For standard shipping (Warenpost), tracking updates may be less frequent during transit but delivery times are the same as with premium shipping.
Delivery Times
| Destination | Estimated delivery time |
|---|---|
| Germany | 2–4 business days |
| European Union | Approx. 7 business days |
| Switzerland | Approx. 7–10 business days |
| USA | Approx. 2 weeks (may be longer due to customs processing) |
| Rest of World | Up to 1 month |
All times include 1–2 days processing. Delays may occur during customs clearance, especially for non-EU destinations.
Customs, Duties & Taxes
| Destination | Customs duty | Import VAT/tax | Carrier handling fee | Who pays? |
|---|---|---|---|---|
| EU countries | None (intra-EU) | Included in price (VAT/OSS) | — | — |
| Switzerland | ~0% (bilateral) | 8.1% VAT (waived if tax < CHF 5) | CHF 13–20 (Swiss Post/DHL) | Collected by carrier on delivery |
| USA | All included (DDP) | All included (DDP) | — | No extra charges at delivery |
| Canada | Varies | 5–15% GST/HST | Approx. CAD 18 (DHL) | Collected by carrier on delivery |
| Norway | Varies | 25% MVA | NOK 46–150 | Collected by carrier on delivery |
| Other countries | Varies by country | Varies by country | Varies | Collected by carrier on delivery |
Important: For all non-EU destinations (except USA where we ship DDP), the buyer is responsible for import duties, local taxes, and carrier handling fees upon delivery. These charges are set by your country's customs authority and carrier — they are outside our control.
We always declare the correct value on customs forms. No under- or over-declaration.
Returns & Warranty
- Return period: 30 days
- Warranty: 2 years
- Return shipping (Germany): Paid by Ausgeknipst
- Return shipping (international): Paid by the customer (unless the error is on our side)
- Return address:
Fa. Ausgeknipst
Grombühlstr. 11B
97080 Würzburg
GERMANY
Excluded Products
Lithium batteries are excluded from international shipping due to shipping regulations.
Countries We Don't Ship To
We currently do not ship to: UAE, Israel, Malaysia, and other countries not listed above. If your country is not listed, please contact us before ordering.
Payment Methods
- PayPal
- Credit card (Visa, Mastercard, American Express)
- Klarna
Payment methods are the same for all countries.
FAQ
How long until my order is dispatched?
We manufacture all items to order. Processing takes 1–2 business days. We dispatch on Monday, Wednesday and Friday at 4 pm CET.
How can I track my order?
You'll receive a tracking number via email on the day your order is dispatched. Track it at dhl.com/tracking.
Will I have to pay customs fees?
Within the EU: No. For US orders: All duties and taxes are included in the shipping price — no extra charges. For other countries: Import duties and taxes may apply and are collected at delivery. (We no longer ship to the UK from this store — UK orders go through our eBay shop.)
My tracking hasn't updated in a while — is my order lost?
For Standard shipping (Warenpost), tracking scans are less frequent. This is normal — your order is still on its way. If your tracking shows no updates for more than 2 weeks (EU) or 4 weeks (international), please contact us.
Can I return my order?
Yes — you have 30 days to return your order. For international returns, the return shipping cost is the customer's responsibility. Please contact us before returning so we can provide instructions.
Do you ship to my country?
We ship to most countries worldwide. Check the shipping costs table above. If your country is not listed, contact us and we'll check if we can ship there.
Contact
Questions about shipping? Contact us at info@ausgeknipst.de — we typically respond within 24 hours.