Important notice: we no longer ship to the United Kingdom from this store
Due to UK VAT regulations, we no longer ship directly to the United Kingdom. A selection of our most popular products is still available with delivery to the United Kingdom in our official eBay store: ausgeknipst on eBay. If you cannot find a specific item there, we are sorry; this means we do not offer it for the United Kingdom. The UK information shown below no longer applies to new orders placed in this store.
Shipping to Spain
We ship directly from Germany to Spain via Deutsche Post and DHL. Every order includes a tracking number.
Summary
| Delivery time | Approx. 7 business days (including 1–2 days of processing) |
| Shipping costs | From €7.90 (Standard) · €19.90 (DHL Premium) |
| Tracking | Included with every order |
| Returns | 30-day return period · 2-year warranty |
Customs and taxes
No customs, intra-EU shipping. VAT is already included in the price. There are no additional costs upon delivery. Exception: the Canary Islands, Ceuta and Melilla are not part of the EU VAT area. Import taxes and customs handling fees may be charged there on delivery and are paid by the recipient.
What to expect
- No customs fees, shipping within the European Union (except the Canary Islands, Ceuta and Melilla)
- Prices in euros, with no currency conversion
- Tracking number sent automatically on the shipping day
- All items are made to order and precisely designed in Germany
- More than 13,000 positive reviews on eBay, Amazon and in our shop
- We have been shipping to 37 countries
General shipping information
Processing and shipping
All our products are made to order; each item is made fresh for you and sent out on the next shipping day (Monday, Wednesday or Friday).
- Processing time: 1–2 business days
- Shipping days: Monday, Wednesday, and Friday at 4:00 PM (CET)
- Cut-off time: 1:00 PM (CET); orders placed after 1:00 PM are shipped on the next shipping day
Example: Order placed on Monday at 2:00 PM → shipped on Wednesday at 4:00 PM.
Shipping costs
| Destination | Standard (Deutsche Post) | Premium (DHL) |
|---|---|---|
| Germany | Free | 5,90 € |
| European Union | 7,90 € | 19,90 € |
| Switzerland · Canada · Norway | 16,90 € | 29,95 € |
| USA (customs and taxes included) | None | €36.90–€64.90 depending on the order value |
For the USA, the shipping cost depends on the order value: €36.90 for orders up to €39.99, €42.90 from €40.00 to €99.99, €54.90 from €100.00 to €199.99 and €64.90 from €200.00. All US customs duties and import taxes are included. If you pay in US dollars, you are charged the equivalent at the current exchange rate.
Carriers
- Deutsche Post Warenpost / Warenpost International: Standard shipping for smaller items
- DHL Premium: Faster, fully tracked shipping for larger orders
Tracking
Every order includes a tracking number, sent automatically by email on the day of shipment.
Track your order: DHL Tracking
Note: Standard shipping (Deutsche Post) has fewer tracking updates and usually takes a few days longer than DHL Premium.
Delivery times
| Destination | Estimated delivery time |
|---|---|
| Germany | 2–4 business days |
| European Union | Approx. 7 business days |
| Switzerland | Approx. 7–10 business days |
| USA | Approx. 2 weeks (may take longer due to customs procedures) |
| Rest of world | Up to 1 month |
All delivery times include 1–2 days of processing. Delays may occur during customs clearance, especially for destinations outside the EU.
Customs, duties, and taxes
| Destination | Customs duty | Import VAT/tax | Carrier handling fee | Who pays? |
|---|---|---|---|---|
| EU countries (exceptions: see below) | None (within the EU) | Included in the price (VAT/OSS) | None | None |
| Switzerland | ~0% (bilateral) | 8.1% VAT (exempt if tax < CHF 5) | CHF 13–20 (Swiss Post/DHL) | Collected by the carrier upon delivery |
| USA | All-inclusive (DDP) | All-inclusive (DDP) | None | No additional charges upon delivery |
| Canada | Variable | 5–15% GST/HST | Approx. CAD 18 (DHL) | Collected by the carrier upon delivery |
| Norway | Variable | 25% VAT | NOK 46–150 | Collected by the carrier upon delivery |
| Other countries | Varies by country | Varies by country | Variable | Collected by the carrier upon delivery |
Important: For all destinations outside the EU (except the USA, where we ship DDP), the buyer is responsible for customs duties, local taxes, and carrier handling fees upon delivery. These charges are set by your country's customs authority and the carrier and are outside our control. Exceptions within the EU: the Canary Islands, Ceuta, Melilla, Livigno, Campione d'Italia and Büsingen are not part of the EU VAT area, so import taxes and fees may be charged there on delivery.
We always declare the correct value on customs forms. No under- or over-declaration.
Returns and warranty
- Return period: 30 days
- Warranty: 2 years
- Return shipping costs (Germany): Covered by Ausgeknipst
- International return shipping costs: Customer’s responsibility (unless due to our error)
- Return address:
Fa. Ausgeknipst
Grombühlstr. 11B
97080 Würzburg
GERMANY
Excluded products
Lithium batteries are excluded from international shipping due to transport regulations.
Countries we do not ship to
We currently do not ship to: UAE, Israel, Malaysia, and other countries not listed above. If your country is not listed, contact us before placing your order.
Payment methods
- PayPal
- Credit card (Visa, Mastercard, American Express)
- Klarna
Payment methods are the same for all countries.
Frequently asked questions
How long does it take for my order to ship?
We make all items to order. Processing takes 1–2 business days. We ship on Mondays, Wednesdays, and Fridays at 16:00 CET.
How can I track my order?
You’ll receive a tracking number by email on the day your order ships. Track it at dhl.com/tracking.
Do I have to pay customs fees?
No, shipping from the EU to Spain is intra-EU. There are no customs duties or additional taxes. VAT is already included in the price. Exception: the Canary Islands, Ceuta and Melilla are not part of the EU VAT area, so import taxes and customs handling fees may be charged on delivery.
My tracking hasn’t been updated in a while: has my order been lost?
For standard shipping (Warenpost), tracking scans are less frequent. This is normal; your order is on its way. If tracking shows no updates for more than 2 weeks, contact us.
Can I return my order?
Yes, you have 30 days to return your order. For international returns, return shipping costs are the customer’s responsibility. Contact us before returning the item to receive instructions.
Do you ship to my country?
We ship to more than 35 countries worldwide. Check the shipping cost table above. If your country is not listed, contact us and we’ll check whether we can ship there.
Contact
Questions about shipping? Write to us at info@ausgeknipst.de, we normally respond within 24 hours.
