Important update, we no longer ship to the UK from this store
Due to UK VAT regulations we have stopped direct shipping to the United Kingdom. A selection of our most popular products is still available with UK delivery through our official eBay shop: ausgeknipst on eBay. If a specific item isn’t listed there, we’re sorry, it means we don’t offer that product for the UK. The UK details below no longer apply to new orders placed through this store.
Shipping to Europe
We ship directly from Germany across the European Union using Deutsche Post and DHL. Every order includes a tracking number.
Quick Overview
| Delivery time | Approx. 7 business days (incl. 1–2 days processing) |
| Shipping cost | From €7.90 (Standard) · €19.90 (DHL Premium) |
| Tracking | Included with every order |
| Returns | 30-day return policy · 2-year warranty |
Customs & Taxes
No customs duties, intra-EU shipping. VAT is already included in the price via the OSS system. There are no additional charges upon delivery. Exceptions within the EU: the Canary Islands, Ceuta, Melilla, Livigno, Campione d'Italia and Büsingen are not part of the EU VAT area. Import taxes and fees may be charged there on delivery and are paid by the recipient. We do not ship to Åland or the French overseas territories.
What you can expect
- No customs fees, shipping within the European Union (except the Canary Islands, Ceuta, Melilla, Livigno, Campione d'Italia and Büsingen)
- Prices in Euros, no currency conversion
- Tracking number sent automatically on the day of dispatch
- All items are made-to-order and precision-engineered in Germany
- 13,000+ positive reviews on eBay, Amazon and in our shop
- Shipping to 37 countries
General Shipping Information
Processing & Dispatch
All our products are made to order, each item is made fresh for you and sent out on the next shipping day (Monday, Wednesday or Friday).
- Processing time: 1–2 business days
- Dispatch days: Monday, Wednesday & Friday at 4 pm (CET)
- Cut-off time: 1 pm (CET), orders placed after 1 pm are dispatched on the next shipping day
Example: Order placed on Monday at 2 pm → dispatched on Wednesday at 4 pm.
Shipping Costs
| Destination | Standard (Deutsche Post) | Premium (DHL) |
|---|---|---|
| Germany | Free | €5.90 |
| European Union | €7.90 | €19.90 |
| Switzerland · Canada · Norway | €16.90 | €29.95 |
| USA (incl. customs & taxes) | None | €36.90–€64.90 by order value |
Shipping to the USA is priced by order value: €36.90 for orders up to €39.99, €42.90 from €40.00 to €99.99, €54.90 from €100.00 to €199.99 and €64.90 from €200.00. All US customs duties and import taxes are included. In US dollars, you pay the equivalent at the current exchange rate.
Carriers
- Deutsche Post Warenpost / Warenpost International: Standard shipping for smaller items
- DHL Premium: Faster, fully tracked shipping for larger orders
Tracking
Every order includes a tracking number, sent automatically via email on the day of dispatch.
Track your order: DHL Tracking
Note: Standard shipping (Deutsche Post) has fewer tracking updates and usually takes a few days longer than DHL Premium.
Delivery Times
| Destination | Estimated delivery time |
|---|---|
| Germany | 2–4 business days |
| European Union | Approx. 7 business days |
| Switzerland | Approx. 7–10 business days |
| USA | Approx. 2 weeks (may be longer due to customs processing) |
| Rest of World | Up to 1 month |
All times include 1–2 days processing. Delays may occur during customs clearance, especially for non-EU destinations.
Customs, Duties & Taxes
| Destination | Customs duty | Import VAT/tax | Carrier handling fee | Who pays? |
|---|---|---|---|---|
| EU countries (exceptions: see below) | None (intra-EU) | Included in price (VAT/OSS) | None | None |
| Switzerland | ~0% (bilateral) | 8.1% MWST (waived if tax < CHF 5) | CHF 13–20 (Swiss Post/DHL) | Collected by carrier on delivery |
| USA | All included (DDP) | All included (DDP) | None | No extra charges at delivery |
| Canada | Varies | 5–15% GST/HST | Approx. CAD 18 (DHL) | Collected by carrier on delivery |
| Norway | Varies | 25% MVA | NOK 46–150 | Collected by carrier on delivery |
| Other countries | Varies by country | Varies by country | Varies | Collected by carrier on delivery |
Important: For all non-EU destinations (except USA where we ship DDP), the buyer is responsible for import duties, local taxes, and carrier handling fees upon delivery. These charges are set by your country's customs authority and carrier, they are outside our control. Exceptions within the EU: the Canary Islands, Ceuta, Melilla, Livigno, Campione d'Italia and Büsingen are not part of the EU VAT area, so import taxes and fees may be charged there on delivery.
We always declare the correct value on customs forms. No under- or over-declaration.
Returns & Warranty
- Return period: 30 days
- Warranty: 2 years
- Return shipping (Germany): Paid by Ausgeknipst
- Return shipping (international): Paid by the customer (unless the error is on our side)
- Return address:
Fa. Ausgeknipst
Grombühlstr. 11B
97080 Würzburg
GERMANY
Excluded Products
Lithium batteries are excluded from international shipping due to shipping regulations.
Countries We Don't Ship To
We currently do not ship to: UAE, Israel, Malaysia, and other countries not listed above. If your country is not listed, please contact us before ordering.
Payment Methods
- PayPal
- Credit card (Visa, Mastercard, American Express)
- Klarna
Payment methods are the same for all countries.
FAQ
How long until my order is dispatched?
We manufacture all items to order. Processing takes 1–2 business days. We dispatch on Monday, Wednesday and Friday at 4 pm CET.
How can I track my order?
You'll receive a tracking number via email on the day your order is dispatched. Track it at dhl.com/tracking.
Will I have to pay customs fees?
Within the EU: No. Exceptions: the Canary Islands, Ceuta, Melilla, Livigno, Campione d'Italia and Büsingen are not part of the EU VAT area, so import taxes and fees may be charged there on delivery. For US orders: All duties and taxes are included in the shipping price, no extra charges. For other countries: Import duties and taxes may apply and are collected at delivery.
My tracking hasn't updated in a while, is my order lost?
For Standard shipping (Warenpost), tracking scans are less frequent. This is normal, your order is still on its way. If your tracking shows no updates for more than 2 weeks (EU) or 4 weeks (international), please contact us.
Can I return my order?
Yes, you have 30 days to return your order. For international returns, the return shipping cost is the customer's responsibility. Please contact us before returning so we can provide instructions.
Do you ship to my country?
We ship to more than 35 countries worldwide. Check the shipping costs table above. If your country is not listed, contact us and we'll check if we can ship there.
Contact
Questions about shipping? Contact us at info@ausgeknipst.de, we typically respond within 24 hours.
