Delivery to France

We ship directly from Germany to France via Deutsche Post and DHL. Every order includes a tracking number.

Overview

Delivery time	Approximately 7 business days (including 1–2 processing days)
Shipping costs	From €7.90 (Standard) · €19.90 (DHL Premium)
Tracking	Included with every order
Returns	30-day right of withdrawal · 2-year warranty

Customs and taxes

No customs duties, shipping within the EU. VAT is already included in the price. No additional charges upon delivery. This applies to metropolitan France, including Corsica. We do not ship to the French overseas territories (Guadeloupe, Martinique, French Guiana, Réunion, Mayotte and the overseas collectivities).

What you can expect

• No customs duties, shipping within the European Union
• Prices in euros, no currency conversion
• Tracking number sent automatically on the day of shipment
• All items are made to order and precision-engineered in Germany
• More than 13,000 positive reviews on eBay, Amazon and in our shop
• We have been shipping to 37 countries

General shipping information

Processing and shipping

All our products are made to order; each item is made fresh for you and sent out on the next shipping day (Monday, Wednesday or Friday).

• Processing time: 1–2 business days
• Shipping days: Monday, Wednesday, and Friday at 4:00 p.m. (CET)
• Cut-off time: 1:00 p.m. (CET); orders placed after 1:00 p.m. are shipped on the next shipping day

Example: Order placed on Monday at 2:00 p.m. → shipped on Wednesday at 4:00 p.m.

Shipping costs

Destination	Standard (Deutsche Post)	Premium (DHL)
Germany	Free	5,90 €
European Union	7,90 €	19,90 €
Switzerland · Canada · Norway	16,90 €	29,95 €
USA (customs and taxes included)	None	€36.90–€64.90 by order value

For the USA, shipping is priced by order value: €36.90 for orders up to €39.99, €42.90 from €40.00 to €99.99, €54.90 from €100.00 to €199.99 and €64.90 from €200.00. All US customs duties and import taxes are included. If you pay in US dollars, the equivalent is calculated at the current exchange rate.

Carriers

• Deutsche Post Warenpost / Warenpost International: Standard shipping for smaller items
• DHL Premium: Faster, fully tracked shipping for larger orders

Tracking

Every order includes a tracking number, sent automatically by email on the day of shipment.

Track your order: DHL Tracking

Note: Standard shipping (Deutsche Post) has fewer tracking updates and usually takes a few days longer than DHL Premium.

Delivery times

Destination	Estimated delivery time
Germany	2–4 business days
European Union	Approximately 7 business days
Switzerland	Approximately 7–10 business days
USA	Approximately 2 weeks (may take longer due to customs clearance)
Rest of the world	Up to 1 month

All delivery times include 1–2 days of processing. Delays may occur during customs clearance, especially for destinations outside the EU.

Customs, duties, and taxes

Destination	Customs duties	VAT/import tax	Carrier handling fee	Who pays?
EU countries (exceptions: see below)	None (within the EU)	Included in the price (VAT/OSS)	None	None
Switzerland	~0% (bilateral)	8.1% VAT (exempt if tax is less than CHF 5)	CHF 13–20 (Swiss Post/DHL)	Collected by the carrier upon delivery
USA	All-inclusive (DDP)	All-inclusive (DDP)	None	No additional fees upon delivery
Canada	Variable	5–15% GST/HST	Approximately CAD 18 (DHL)	Collected by the carrier upon delivery
Norway	Variable	25% VAT	NOK 46–150	Collected by the carrier upon delivery
Other countries	Varies by country	Varies by country	Variable	Collected by the carrier upon delivery

Important: For all destinations outside the EU (except the USA, where we ship DDP), the buyer is responsible for customs duties, local taxes, and carrier handling fees upon delivery. These fees are set by your country's customs authority and the carrier and are beyond our control. Exceptions within the EU: the Canary Islands, Ceuta, Melilla, Livigno, Campione d'Italia and Büsingen are not part of the EU VAT area, so import taxes and fees may be charged there on delivery.

We always declare the correct value on customs forms. No under- or over-declaration.

Returns and warranty

• Return period: 30 days
• Warranty: 2 years
• Return shipping costs (Germany): Covered by Ausgeknipst
• International return shipping costs: Borne by the customer (unless the error was ours)
• Return address:

Fa. Ausgeknipst

Grombühlstr. 11B

97080 Würzburg

GERMANY

Excluded products

Lithium batteries are excluded from international shipping due to transport regulations.

Countries we do not ship to

We currently do not ship to: UAE, Israel, Malaysia, and other countries not listed above. If your country isn't listed, contact us before ordering.

Payment methods

• PayPal
• Credit card (Visa, Mastercard, American Express)
• Klarna

The payment methods are the same for all countries.

FAQ

How long before my order ships?

We make all items to order. Processing takes 1–2 business days. We ship on Mondays, Wednesdays, and Fridays at 4:00 PM CET.

How can I track my order?

You will receive a tracking number by email on the day your order ships. Track your package at dhl.com/tracking.

Do I have to pay customs fees?

No, shipping from the EU to France is within the EU. There are no customs duties or additional taxes. VAT is already included in the price. This applies to metropolitan France, including Corsica; we do not ship to the French overseas territories.

My tracking hasn't updated in a while. Is my order lost?

For standard shipping (Warenpost), tracking scans are less frequent. This is normal; your order is on its way. If tracking shows no updates for more than 2 weeks, contact us.

Can I return my order?

Yes, you have 30 days to return your order. For international returns, the return shipping costs are borne by the customer. Contact us before returning the order to receive instructions.

Do you deliver to my country?

We ship to more than 35 countries worldwide. See the shipping cost table above. If your country isn't listed, contact us and we'll check whether we can ship there.

Contact

Questions about delivery? Email us at info@ausgeknipst.de, we usually respond within 24 hours.